The document below sets out the school’s procedure for addressing complaints. It
should be used only when informal attempts to resolve problems have been
unsuccessful.
If you have any concerns about the school or the education provided, you are
encouraged to discuss the matter first with your child’s Base Leader or Engagement Support Leader (ESL) at the earliest opportunity.
The school considers any concerns very seriously and most problems can be resolved at this stage. All other complaints are handled by the school according to the arrangements
set out in the below document.
Complaints Procedure
Complaint Contact
info@nsfg.org.uk
Parent Comment
"The way you make every pupil's education matter. Mr Norwood is visible at every school mtg or event that parents attend. He shows commitment to making the school and pupils succeed in whatever way suits them. Its a lovely school. "
